Craig Mcphail
Fri 12th May 2023
4. Would you recommend us?
Ian Pike
Mon 13th Mar 2023
4. Would you recommend us?
Neil Jackson
Tue 28th Feb 2023
4. Would you recommend us?
I was amazed at how quickly the product arrived. It was well packaged and in perfect condition. Well done to all.
Caroline Smith
Fri 24th Feb 2023
4. Would you recommend us?
Excellent customer service. After placing an order, I received an email to double check the order I'd placed as something I was ordering was included as standard with the socket covers. It was clear to see that SSP are there to support their customers.
DAMIAN BOGACZYK
Thu 23rd Feb 2023
4. Would you recommend us?
Rachel
Fri 27th Jan 2023
4. Would you recommend us?
Great product, great description of product enabling us to chose the correct product for the job .
Judy M
Mon 12th Dec 2022
I just wanted to thank you for an excellent product! It hasn’t been fitted yet, but I can see that it will exactly do the job I need it to do. Very pleased at all the help you gave, plus the speed of delivery.
Timothy Worlock
Mon 11th Apr 2022
4. Would you recommend us?
Good & well made product.
AB
Fri 21st Jan 2022
4. Would you recommend us?
Gary Burnett
Tue 21st Dec 2021
4. Would you recommend us?
I was impressed with everything that SSP Direct have. I'll be shopping there again. Thank you
Tracy
Thu 21st Oct 2021
4. Would you recommend us?
Product we just what I was after and arrived very quickly
Alan
Tue 14th Sep 2021
4. Would you recommend us?
Great service, thank you
David Green
Wed 8th Sep 2021
4. Would you recommend us?
If I had any criticism I would say the items are a tad expensive, probably £5 less would be ideal. Quality of items is good and delivery quick
Alex B
Wed 10th Feb 2021
1.What made you choose to buy these products from SSP? . I’ve bought from SSP before and was amazed by the usefulness of the products and needed something similar again.
2.What did you think of the product? Product works perfectly.
3.What did we get right? Buying process was quick and simple and delivery was very quick.
4.What could we improve? I cannot think if anything you can improve.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Since I purchased online I didn’t deal with anyone.
Finally, out of 5 what would you rate us? 5/5 products and service
Dan
Thu 17th Dec 2020
1.What made you choose to buy these products from SSP? – Used these before, know from previous purchases products are good quality
2.What did you think of the product?
3.What did we get right? – all of it
4.What could we improve? -nothing, all flows and live chat worked very well.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? - 5
Jamie H
Tue 17th Nov 2020
What made you choose to buy these products from SSP? Actually found you online
What did you think of the product? Great product
What did we get right? Yes items was correct
Finally, out of 5 what would you rate us? 5
Ian H
Sat 14th Nov 2020
1.What made you choose to buy these products from SSP? THE ONLY SOURCE I COULD FIND FOR THE PRODUCT I REQUIRED
2.What did you think of the product?EXCELLENT PRODUCT ALTHOUGH A TAD EXPENSIVE
Service: GREAT SERVICE
3.What did we get right? RIGHT PRODUCT PROMPTLY DELIVERED
4.What could we improve? COST OF THE PRODUCT WAS HIGH AND DELIVERY CHARGE WAS EXCESSIVE. SUGGEST YOU SHOP AROUND FOR CHEAPER DELIVERY TO NORTHERN IRELAND
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? N/A
Finally, out of 5 what would you rate us? 4
Alex B
Fri 26th Jun 2020
1) What made you choose to buy these products from SSP Direct? I was looking for a large and sturdy plug cover for a plug near the floor that kept getting hit, and ended up finding your site through Google Images.
2) What did you think of the product? The product is very well made, It's sturdy and protects the socket very well. It drills directly into the wall and not just clips onto the socket like other products, which is much more secure. The edges are rounded and the whole front panel is curved so anyone who does catch it will not be injured. The internal depth is almost 11cm, so this is perfect for those with plug timers or other similar devices. Since I wanted to remove the plug without taking the whole cover off the wall I simply removed one of the fins from the backplate (As you can see in the attached image), however this is not the intended use for the product so I have absolutely no complaints.
3) What did we get right? Ordering process was quick and simple and delivery was impeccable. I ordered the product in the afternoon and it arrived the morning of the next day. That's faster than most other companies!
4) What could we improve? While installing the cover is pretty self explanatory for the most part, I would have said maybe include some simple instructions, however now I see that there is actually some on the website by clicking 'More info' and even a video. Very nice!
5) Is there anybody that you have dealt with that deserves a special mention in our team meeting? As I ordered online through the website I didn't actually have to deal with anyone.
I would rate both the product and the service 5 / 5. I would definitely recommend SSP and should the need arise for similar products SSP Direct will be the first place I go to.
Martin T
Thu 23rd Jan 2020
Thank you, everything worked smoothly. Five out of 5.
Anon
Sat 18th Jan 2020
1.What made you choose to buy these products from SSP? Google suggestions in photos/purchase
2.What did you think of the product? Perfect
5 out of 5
Thank you.
Barry S
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? A relative has dementia & Turns the wall mounted power switch off on her fridge/freezer occasionally, ruining the contents, the aim was to stop her doing this.
2.What did you think of the product? The cover was easy to fit & now the power can not be turned off easy
3.What did we get right? The product does its job & it was delivered quickly
4.What could we improve? The price of the product could be reduced & postage rate appeared high
Finally, out of 5 what would you rate us? 4 (would have been 5 except for price)
James F
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? we selected your company after searching the internet for the correct product and your company name came up
2.What did you think of the product? the product is exactly what we needed
Service
3.What did we get right? The things you got right - it was easy to find on the internet - the ordering system was easy to use - the product arrived on time
4.What could we improve? I cannot think of anything to improve
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting?We did not speak to any individual
We would rate with 5 stars
Andy S
Wed 15th Jan 2020
Andy S 15 January 2020
1.What made you choose to buy these products from SSP? Returning customer!
2.What did you think of the product? You’re the best choice for what we were after !
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Website
Finally, out of 5 what would you rate us? 5
Adrian O
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? Been looking to solve this problem for a while, as my Mother has Dementia and keeps switching off plugs, and your Co came up first on Google search
2.What did you think of the product? Great idea
3.What did we get right? Fast and efficient
4.What could we improve? Price
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Peter Ashton, prompt and efficient response.
Finally, out of 5 what would you rate us? 5
Adrian G
Fri 10th May 2019
I would rate your service 5 out of 5.
From ordering, invoicing, delivering, also when I had to call to change a delivery address. The guy I spoke to was very helpful.
Jeff
Thu 18th Apr 2019
1.What made you choose to buy these products from SSP? You have the one product that suited my needs. I couldn’t find similar elsewhere and importantly you were in the UK.
You could now add “protects against accidental damage by dogs/clumsy humans” to your list. (I have a large breed dog that doesn’t recognise its own size, strength and ignorance to wires and young people. My BT socket is near the floor by the front door and would constantly get pulled from the socket and damaged.)
2.What did you think of the product? Excellent. Easy to fit and surprisingly sturdy. Discreet as well being transparent. No more accidents.
3.What did we get right? Quality of product. Nice that the fittings were included although in my case the screws were too long. The dome is great and no sharp edges.
Reasonable price. Quick delivery.
4.What could we improve? Your advertising was not conducive to my initial search criteria so it took me a while to find it.
I would have liked perhaps easier access holes for the wires like a breakable tab so that if the wire did need replacing it wouldn’t require dismantling but I now it wasn’t designed for this purpose but it was the only one that fitted in the tight space I have.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn’t need to.
Finally, out of 5 what would you rate us? 5 – extremely satisfied.
David D
Mon 25th Feb 2019
The products ordered were just what we needed, easily found on your website with seamless processing and delivery included.
Thank you
Simon P
Fri 15th Feb 2019
1.What made you choose to buy these products from SSP? Previous customer
2.What did you think of the product? Good, as bought previously from SSP
3.What did we get right? Fast delivery
Finally, out of 5 what would you rate us? 4.5
Barry H
Thu 13th Dec 2018
I’m very satisfied with your secure double lockable socket cover which I ordered to assist an elderly relative with dementia in preventing her switching off her alarm unit.
Having searched the internet for a suitable product I found the SSP socket cover the one to meet our needs. The product was well designed, robust and simple to fix to the wall.
I found it easy to place the order with you online and delivery was fast.
5 Stars
Melanie M
Tue 27th Nov 2018
All good and speedy delivery 5/5
Jason T
Thu 8th Nov 2018
The product and service was very good, I’ll consider using you again
Niall J.
Thu 30th Aug 2018
1.What made you choose to buy these products from SSP? It was avaible and reasonably priced
2.What did you think of the product? did what we needed it to
3.What did we get right? The order the delivery everything
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? You Hayley
Finally, out of 5 what would you rate us? 5
Richard D.
Thu 30th Aug 2018
Thank you for very speedy and efficient order/delivery process for the Clear Stop anti-tamper locking key cover that very well suits our needs to keep ‘wandering fingers’ away from our emergency and night time lighting control within our village hall. The product immediately came to our attention upon a Google search and is more effective that a wire cage. It could be improved if the unit was hinged rather than the slotting arrangement but I guess that would significantly increase the cost – and of course it is shatter proof if the operator forgot that there was no hinge.
4.5 out of 5 well done.
Ian S.
Thu 26th Jul 2018
1.What made you choose to buy these products from SSP? Bought some previously
2.What did you think of the product? good
3.What did we get right? All
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Done online
Finally, out of 5 what would you rate us? 5
Ian D.
Tue 24th Jul 2018
Thought it was a smart sign and looks very nice in position. Just what I wanted! Delivery was quicker than expected. In terms of improvement it would have been handy if you had supplied 2 black plastic screw caps to hide the fixings. Had to go out and buy a pack.
Jonathan W.
Tue 10th Jul 2018
Seen Online
This product was well advertised.
Slightly pricey.
Chris Stokes
Tue 30th Jan 2018
Product:
1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Fine , no issues to report
Service:
3.What did we get right? yep
4.What could we improve? ??
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? -
Finally, out of 5 what would you rate us? 4.5
Jean Gates
Sun 28th Jan 2018
Great product , works well. Many thanks
Robert Hague
Fri 27th Oct 2017
Fast delivery, good value products thank you for your efficient service it's a big 5.
Daniel Hallahan
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? I have purchased these from you before.
2. What did you think of the service? Excellent
3. What did you think of the product? Fit for purpose
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I am a maintenance manager in the care industry
5. Out of 5 (with 5 being great) how would you rate us? 5
Sandra Machado
Fri 4th Aug 2017
1. What made you choose to buy these products from SSP? You had the specific item we were looking for.
2. What did you think of the service? On time.
3. What did you think of the product? We haven’t use this order but we have previously order one that we were happy hence this bigger order
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Used to cover our a/c panels.
5. Out of 5 (with 5 being great) how would you rate us? 4
Peter Jackson
Wed 28th Jun 2017
Hello, I selected your site as it had what I was looking for.
The service was quick and efficient.
The product was good.
I was wanting this product to stop my mother in law who has dementia from turning the combi boiler off. Unfortunately the product was to big, and subsequent inquiries you didn't have one that was suitable.
I would give you 5 as you were very helpful and would recommend you in future.
Russell Downing
Fri 24th Mar 2017
1. What made you choose to buy these products from SSP?
Tamper proofing
2. What did you think of the service?
Great
3. What did you think of the product?
Great
4. Out of 5 (with 5 being great) how would you rate us?
5
Sam Humphries
Mon 13th Mar 2017
What made you choose to buy these products from SSP?
I needed a specific product type and you offered something in one place which I needed.
What did you think of the service?
Great, speed of order processing was good and the goods arrived as expected, well packaged. it was fairly simple to navigate the website, although the pages can feel a bit cluttered. The pictures with dimensioned drawings were incredibly helpful and indeed in my case the deciding factor.
What did you think of the product?
Excellent quality, very robust although I did not realise the produce I bought was not hinged, I didn’t pick up on that from the descirption. The lid lifts off. There are obvious advantages with that for installing it but a few downsides, such as it can be lost or broken. Still very happy with it.
Out of 5 (with 5 being great) how would you rate us?
5 I’ll be back both personaly and professionally as you have a very wide range of products which are not always easy to get elsewhere
Emma Paton
Fri 6th Jan 2017
1. What made you choose to buy these products from SSP? End user specifically asked for the product.
2. What did you think of the service? Good, easy to order, vat receipt provided. Slightly slow on delivery (possible 10 days but cant quite remember) but not a massive problem as I didn’t need the items urgently
3. What did you think of the product? Exactly as expected and pictured on the site. Robust.
4. Out of 5 (with 5 being great) how would you rate us?4
5 Are there any other products you would like us to offer on our website? I haven’t spent much time browsing but I will definitely use you again for future requirements.
Daniel Netzer
Fri 2nd Dec 2016
1. What made you choose to buy these products from SSP?
delivery time and selection
2. What did you think of the service?
speedy
3. What did you think of the product?
What it says on the box.
4. Out of 5 (with 5 being great) how would you rate us?
5
Barrie Scott
Fri 4th Nov 2016
1. What made you choose to buy these products from SSP? – I found them on a google search
2. What did you think of the service? - excellent
3. What did you think of the product? - excellent – exactly what was required
4. Out of 5 (with 5 being great) how would you rate us? - 5
5. Overall, how do you feel we could improve as a business? - perfectly happy with service and quality
John Gamlin
Fri 14th Oct 2016
we chose this product to stop our friend (who has dementia) from altering the heat settings on her heating control panel. It took a while to fit, because a conduit ran alongside the control panel, and we had to alter the cover slightly to fit it in However, it works brilliantly, to the extent that we have given details of your website and taken a photo of the fitted cover to the housing association where my friend lives at the warden's request so that other people can one if required. Very pleased with the service and product...10 out of 10!
Adrian Evans
Fri 10th Jun 2016
1. What made you choose to buy these products from SSP? Suitability of product for use.
2. What did you think of the service? Easy to order, fast delivery & well packaged.
3. What did you think of the product? Good quality.
4. Out of 5 (with 5 being great) how would you rate us? 4
5. Overall, how do you feel we could improve as a business? Include everything stated (only 1 key).
Mark Lodge
Mon 9th May 2016
We very happy with the item and delivery was as on time as stated, fantastic service.
1.What made you choose to buy these products from SSP? Great website with good product and service details
2. What did you think of the service? Excellent
3. What did you think of the product? Great product and as detailed on website
4. We are currently re-developing our website, what improvements (if any) would you like to see? None
5. Do you think that having the option to pay through PayPal would be useful? Not for us
6. Out of 5 (with 5 being great) how would you rate us? Excellent service 5/5
Jimmy Donovan
Thu 5th May 2016
The clear stop anti tamper cover I bought to go over my cooker switch so it can be locked has no hinges on it so the door has to be taken completely off then put back on again every time you use the product which is a pain! apart from this thanks for the speedy service
Simon Maple
Fri 22nd Apr 2016
1.What made you choose to buy these products from SSP?
I googled for a “mains electrical socket lock box” (or similar) and you were one of the search results
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not tried it yet but it looks excellent
4. We are currently re-developing our website, what improvements (if any) would you like to see?
Website looks good, but I found the associated confusing which caused me to make a phone call to you. It was not clear that the “extra sets of keys” were specific to this product
5. Do you think that having the option to pay through PayPal would be useful?
For personal customers yes, for business customers probably not.
6. Out of 5 (with 5 being great) how would you rate us?
5
Martin Brooks
Wed 9th Mar 2016
I will say the delivery was speedy and delivered on time by the courier. 10/10
Ian Smith
Thu 3rd Mar 2016
1.What made you choose to buy these products from SSP? – bought product previously
2. What did you think of the service? - took a day longer this time than last time
3. What did you think of the product? – Ordered again so fit for purpose
4. We are currently re-developing our website, what improvements (if any) would you like to see?- good enough for my puposes
5. Do you think that having the option to pay through PayPal would be useful? - yes
6. Out of 5 (with 5 being great) how would you rate us? 5
Ian Smith
Fri 19th Feb 2016
We chose the product for our benefit, your company came up top on google search
You delivered on time
A good service
5 out of 5
Peter Eves
Sat 13th Feb 2016
1.What made you choose to buy these products from SSP? You had the product I wanted.
2. What did you think of the service? Great !
3. What did you think of the product? Product is excellent. Good customer service
4. We are currently re-developing our website, what improvements (if any) would you like to see? Site looks a little dated.
5. Do you think that having the option to pay through PayPal would be useful? Yes
6. Out of 5 (with 5 being great) how would you rate us? 5
Keith Poulton
Wed 6th Jan 2016
1.What made you choose to buy these products from SSP? Requested by our Customer
2. What did you think of the service? Good (spoke with someone regarding stock levels – v helpful & polite)
3. What did you think of the product? Direct despatch – unable to comment
4. Was the website easy enough to use? Average – Part Numbers would be good for us to reference
5. Out of 5 (with 5 being great) how would you rate us? 4.5
John Williams
Fri 13th Nov 2015
1. Found you on website and price and specification matched my expectations
2. Service very good, no issues
3. Product is in good condition and suits the spec I required.
4. Web site clear and user friendly
5. No question (5) I will use again in the future.
Sarah Wood
Thu 12th Nov 2015
Super efficient and nice customer service
Des Kindley
Thu 12th Nov 2015
1.What made you choose to buy these products from SSP? Because it was the most suitable for our needs
2. What did you think of the service? Excellent very helpful
3. What did you think of the product? Ok. Haven't fixed it yet but I'm sure it will be ok
4. Was the website easy enough to use? Some of the products were a bit small
5. Out of 5 (with 5 being great) how would you rate us? 5
Paul Hamilton
Thu 5th Nov 2015
1.What made you choose to buy these products from SSP? Your company had what we needed (searched on google)
2. What did you think of the service? Good
3. What did you think of the product? Good
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 5 – no problems arrived on time
Chris Chopping
Sun 25th Oct 2015
Overall I have been very pleased with the service I have received from you.
John Clarke
Thu 2nd Jul 2015
1.What made you choose to buy these products from SSP?
I know from before that SSP have a great range so it was an obvious place to look for what I wanted this time.
2. What did you think of the service?
Excellent. Slight delay with pricing was due to email problems.
3. What did you think of the product?
I don’t have them yet.
4. Was the website easy enough to use?
Yes but importantly the customer service was good as what I wanted was not on the website so had to be sourced.
I also needed a quote including delivery
5. Out of 5 (with 5 being great) how would you rate us?
5, of course !
Ross Poskitt
Fri 5th Jun 2015
1.What made you choose to buy these products from SSP? Only supplier I found selling the right size!
2. What did you think of the service? A1
3. What did you think of the product? Good
4. Was the website easy enough to use? Yep
5. Out of 5 (with 5 being great) how would you rate us? 5
Mandy Green
Fri 5th Jun 2015
1.What made you choose to buy these products from SSP? - Internet Search
2. What did you think of the service? - OK
3. What did you think of the product? - Ok
4. Was the website easy enough to use? yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Martin Lowe
Wed 13th May 2015
First time user with my Customer Experience being a very good one. Website was refreshingly easy to navigate with all other boxes being ticked, order confirmation, goods delivery and product satisfaction. Overall a well-deserved 5.
Damien Hickie
Fri 1st May 2015
1. What did you think of the service 5
2. What did you think of the product 5
3. Was the website easy enough to use 5
4. Out of 5 (with 5 being great) how would you rate us 5
Evelyn Reeve
Thu 22nd Jan 2015
Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now. We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5
Heather Hodge
Sat 17th Jan 2015
We were very pleased with the service provided.
We found the website easy to use.
Initially, we thought that the product (a lockable cover for a double electric socket) was a little expensive once postage and packing and VAT was added, but we needed to safeguard a family member with dementia so went ahead with the purchase. However, when it arrived we could see that it was of good quality, was easy to fit and operate and would say in hindsight that it does provide good value for money.
We had looked at a cheaper version on the internet but judging from the feedback it was inferior (with only a plastic key) and not worth the money. We feel we definitely made the right choice.
We would certainly use your company again.
With many thanks.
Neil James
Fri 19th Dec 2014
1. What did you think of the service? Service was great, just delivery let you down. (courier)
2. What did you think of the product? Great product and good feedback from our client once installed.
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5