John Shergold
Fri 17th May 2024
4. Would you recommend us?
VERY IMPRESSED, PROBLEM RESOLVED QUICKLY.
Karen Hoyle
Wed 5th Jul 2023
4. Would you recommend us?
I wasn't sure on the website about some lettering, but I rang up and sorted out very quickly. Really helpful and quick
Louise Cooper
Wed 21st Jun 2023
4. Would you recommend us?
Great selection of items, easy to navigate website, quick delivery that was above expectations, and great update communications via e-mail. A very professional approach and service.
Lynne McKenzie-Juetten
Thu 1st Jun 2023
4. Would you recommend us?
I was very impressed by the range available and by how quickly we received the product
nigel humble
Thu 6th Apr 2023
4. Would you recommend us?
easy to find what i required and speedy delivery good service
Caroline
Wed 22nd Feb 2023
4. Would you recommend us?
Switch Cover Although I am pleased with the product, I've had to adjust it a little as my LO can reach through the gap for the trunking and still press the switch. It also would have been better for me if the lid was on a hinge - like a door rather than coming off completely. Customer service was very prompt and the item was dispatched very quickly, thank you.
Vince Mahoney
Thu 8th Dec 2022
4. Would you recommend us?
I ordered your thermostat anti tamper guard to stop hall hires changing the settings and wasting gas. I was concerned about it affecting the temperature reader in the Hive stat and impeding the signal to the boiler (not close), but it appears to be working OK ... and delivered the next day despite me ordering after 4pm - many thanks.
N Walker
Fri 2nd Dec 2022
4. Would you recommend us?
1st class service - have placed three orders, all delivered the following day.
Paul B
Tue 11th May 2021
Thank you Mike for the great service .
Lee R
Wed 17th Feb 2021
My father in law has dementia & he put the kettle on the electric cooker ring & nearly setting his kitchen on fire.
So I looked on the internet to see if I could put something in to stop him from using the electric cooker & it allows the carers to turn the isolation switch on & off then be locked.
This product was perfect & even the warden of the sheltered housing scheme is impressed with it.
Arran M
Wed 10th Feb 2021
Hi,
We recently purchased the clear light switch cover which locks. My adult son has autism plus a severe learning disability. I only wish i had come accross your product many years ago. My son would get up in the middle of the night puting on and off the lights in our bedroom, hallway and toilet. To be constantly woken up with lights going on and off at all hours does not help with our badly needed sleep. We now can control the lighting and if needed leave a dim light on for our son. The box is baffling him as he can get into the light without a key. The inconvenience of using the key is nothing compared to sleeping without blackpool illuminations going on and off at all hours. Sheer bliss. I will pass the word on. Thank you😊
Dawn W
Thu 17th Dec 2020
1.What made you choose to buy these products from SSP? I needed a switch cover to prevent my Mum turning off appliances that needed to be on all of the time. Yours seemed to meet my requirements
2.What did you think of the product?Excellent, it does exactly what it was meanrt to do.Have you considered offering double sided tape to affix the the covers to tiles so you don't damage the tiles. I used the removable tabs make by Compede.
3.What did we get right? Deivery was very quick
4.What could we improve?
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry I ordered online, so I did not have any direct contact with anyone.
Finally, out of 5 what would you rate us? 5
Chris C
Thu 17th Dec 2020
1.What made you choose to buy these products from SSP? I have purchased Similar products in the past, always found them of good quality.
2.What did you think of the product? The Product it self was perfect, however my ability to measure not so much and I couldn't actually use the product in the end. However keeping it encase another opportunity to use arrives.
3.What did we get right? Order was dispatched and delivered sooner than expected, no complaints.
4.What could we improve? Some more side on images would be handy for the socket protectors on the website.
Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn Ewens was really helpful a while back on a previous order.
Finally, out of 5 what would you rate us?
5
Karen F
Thu 17th Dec 2020
I chose to purchase the light fitting covers from you in the first instance because when I googled them you were the first place that had the deeper ones that fit over our switches. Having purchased them before I returned to you because
1. They fit
2. They do the job we need
3. Delivery was quick and well packaged
4. I can pay on an invoice.
I hope this feedback is helpful.
H Mudhar
Wed 18th Nov 2020
1.What made you choose to buy these products from SSP? Saw it on the website but the main driver was the handling of my call.
2.What did you think of the product? Excellent.
3.What did we get right? Everything
4.What could we improve? May be accept orders from schools if paperwork can’t be actioned immediately e.g. during school holidays
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The gentleman who too my order for being so knowledgeable and advising on how to take the measurements.
Finally, out of 5 what would you rate us? 10 (5)
Andy L
Thu 23rd Jan 2020
Sign delivered thank you
We needed a sign for a trailer so did a search and you came up
Good product delivered quickly
Cheers
Christine M
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Our Health and Safety team chose you specifically for the parking signs we ordered so I raised the order for them
2.What did you think of the product? This is the 2nd order for the H&S team so I presume they are happy with them. I only raised the order so haven’t really looked at them closely.
3.What did we get right? Order went smoothly, delivery was good.
4.What could we improve? Nothing to add for this, all good.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? I didn’t speak to anyone as I had all the details from the last order.
Finally, out of 5 what would you rate us? 5
Peter B
Wed 15th Jan 2020
1.What made you choose to buy these products from SSP? Was the right item at the right price
2.What did you think of the product? very good item
3.What did we get right? easy ordering, good product, quick delivery
4.What could we improve? can't find how to change my password
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? order was done online, so no-one was involved, however I did have to reset my password which was done online on the chat, they were very helpful
Finally, out of 5 what would you rate us? 4.8 out of 5
Andrea M
Tue 8th Oct 2019
1.What made you choose to buy these products from SSP? We have bought from you before so knew you would have the products we required
2.What did you think of the product? The product works well for us
3.What did we get right? The customer service was good and the information we were sent helped as a product we use intermittently it was useful to discuss details on the phone
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone we dealt with was very helpful
Finally, out of 5 what would you rate us? 4
Hazel H
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? I was asked to source a sign for an award scheme that we were running for colleagues and used google which brought up your site.
2.What did you think of the product? It is well made and is right for the purpose we are using it for
3.What did we get right? Mike in your Customer Sales Department has been a champion, guiding me through the process, sending proofs through and advising when we should receive the product.
4.What could we improve? I have dealt with Mike now on two occasions and don’t think he could improve the Customer Service
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mike McNee in your Direct Customer Service Department
Finally, out of 5 what would you rate us? 5 – everything was explained and product delivered when it said it would be
David L
Tue 3rd Sep 2019
SSP Direct..
I was completely satisified with the service I received from SSP. I think I found SSP after a Google search.
Many thanks
Peter C
Thu 23rd May 2019
Hello, Hayley my recent order was
Reasonable priced and exactly met our requirements.
Quality manufacturing process and delivered intact.
Goods delivered exactly as ordered and quickly.
Ease of use on your webpage.
5 stars for we hope to place more orders as we require
Mike R
Fri 19th Apr 2019
All OK thank you.
We required a small Qty. of security screws.
Other suppliers had large min. quantities.
Thank you again.
Ian B
Mon 25th Feb 2019
Why SSP? SSP seemed to be the only place supplying this specific sign.
Product? was as described, works well and is durable.
Did we get it right? Delight to order from, staff all very welcoming and helpful.
Service? Very efficient service, delivery was exceptionally speedy.
Who deserves a special mention? Gwyn Ewens was delight to deal with.
Jonathan B
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Recommendation
2.What did you think of the product? Excellent
3.What did we get right? Our bank incorrectly identified you as a fraudulent software provider and initially rejected the payment. You contacted me and this was resolved
4.What could we improve? No more
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
There is but unfortunately I can’t remember who dealt with the payment issue
Finally, out of 5 what would you rate us? 5
Hina H
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? Found the company online - cheapest company compared to others
2.What did you think of the product? Extremely happy with the product.
3.What did we get right? Everything -easy to order, good customer service, very quick delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Mark - excellent customer service provided by him
Finally, out of 5 what would you rate us? 5
Kenny C
Wed 16th Jan 2019
Great service good product just what I ordered arrived prompt very happy
Five out of five
Gary J
Thu 13th Dec 2018
Why SSP? We have used you before and was happy with your service
Product? Product was good quality
Service? Everything we asked for was received
Improvements? Nothing I can think of needs improving
Staff? All staff we have spoken to have been very helpful.
Rating? Finally 5/5
Matt F
Thu 13th Dec 2018
1.What made you choose to buy these products from SSP? I have purchased from you in the past. My original reason and subsequently, is because your website is the easiest to understand and navigate.
2.What did you think of the product? I have always been satisfied with the products I have purchased (security screws). One one occasion a screw driver broke and you replaced it quickly and free of charge, cemented my loyalty.
3.What did we get right? Effective website. Good value products. Small quantities of screws available. Swift delivery. Customer service as per point above.
4.What could we improve? Nothing comes to mind.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Whoever sent me the email on 05.08.18 at 09.40, they didn’t sign it, just SSP but they sorted my problem and sent me some info too.
Finally, out of 5 what would you rate us? 5
Rating? Score 5
Rachel C
Thu 8th Nov 2018
Easy to order via website, next day delivery very efficient.
Product just what we needed at a competitive price.
Will definitely use SSP again if the need arises.
Collleen M
Thu 25th Oct 2018
I work in the purchasing department, your company was sourced by a maintenance engineer, I raised the order. I have had no feedback good or bad on the product so I take it no news is good news. I found your process very good – easy to order, good follow up with order confirmation and invoice. I would rate SSP a 5.
Cherianne K
Thu 25th Oct 2018
Well the SSP service was helpful and efficient and delivery of our items was very quick– so many thanks indeed. Excellent site for searching for items not easily found.
Rhod T.
Thu 30th Aug 2018
1.What made you choose to buy these products from SSP? Chance really- just the first website I found! Now I wouldn’t go elsewhere.
2.What did you think of the product? Always good. Just once had to alter my order because the type I wanted wasn’t available in the length I wanted.
3.What did we get right? Good service, flexible, friendly with fast delivery.
4.What could we improve? Not keen on your logo -looks a bit home-made.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Don’t know his name- guy who answers the phone!
Finally, out of 5 what would you rate us? 5 really.
Ann J.
Tue 21st Aug 2018
1. What made you choose to buy these products from SSP? - suited needs and good price
2. What did you think of the product? - good
3. What did we get right? - all
4. What could we improve? - have no issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? - chap at the end of phone!
Finally, out of 5 what would you rate us? 5
Judith W.
Wed 4th Jul 2018
Ordered on line excellent service.
Liz M.
Wed 9th May 2018
I have now received my order - it was accepted by our builder as I wasnt here.
Product - I was advised by our Fire Risk Assessor that the hydrant signs had faded and needed to be replaced. The signs are as I expected and are fit for purpose.
Service - the service was very good - I received a phone call and an email requesting additional information and the young man I spoke to as very helpful.
I would order from you again and rate the service as 5.
Andy D.
Tue 8th May 2018
1.What made you choose to buy these products from SSP?We have used SSP a few times now and we like the products you sell
2.What did you think of the product?It was perfect for what we need for our Event
3.What did we get right?The order was spot on,the sales team produced the exact sign we wanted in great time.
4.What could we improve?Just some advance notice the order was on its way,we didn’t have anyone available to tip the wagon when it arrived.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?Mike Mc Nee was a great help offering advice on how I could improve my signage and even manage a last minute change requirement
Finally, out of 5 what would you rate us? 4
Justin H.
Thu 26th Apr 2018
1.What made you choose to buy these products from SSP?
Found you online through a search engine, had a good range.
2.What did you think of the product?
Good, difficult to know what the actual finish would be like before purchasing. The finish was somewhere between a silver and a nickel which was ok for this application. Might be good to have a finish description
3.What did we get right?
Liked the way the relevant head to secure it with
4.What could we improve?
Description of finish
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Afraid not I did it all myself
Finally, out of 5 what would you rate us?
4 but would def shop again. It’s not something that I need often though
Catherine H.
Wed 25th Apr 2018
I was looking for a particular sign that could be customised for a birthday present.
I telephoned SSP to enquire and order, I spoke to Hayley who was friendly and professional.
The quality of the sign is excellent and arrived safely within two days.
I would highly recommend SSP Direct.
Steve W.
Wed 18th Apr 2018
I was very pleased with the product. Placing the order was straight forward and delivery was great.
I will definitely purchase from you again.
Rae M.
Tue 17th Apr 2018
As a returning customer I chose SSP because of the excellent quality of the products I had previously received as well as the very reasonable price and timeous delivery. Many thanks- 5/5
Ian
Wed 11th Apr 2018
Excellent service, we give you 5.
Adrian Mullen
Mon 8th Jan 2018
Product:
1.What made you choose to buy these products from SSP? came up in search
2.What did you think of the product? it is what it is
Service:
3.What did we get right? delivery correct
4.What could we improve? show photos of product on your site
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? no
Finally, out of 5 what would you rate us? 3
SSP REPLY: Thank you for your feedback. All of our products have images on the website, perhaps this was a technical hitch? Thank you again for your custom.
Alino Punzalan
Mon 20th Nov 2017
1.What made you choose to buy these products from SSP?
The product is a close replacement from our old button.
2.What did you think of the product?
I thinks it’s ok, the engineer installed without issues.
Service:
3.What did we get right?
Yes.
4.What could we improve?
No suggestion at the moment.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Good support from Gwyn and Lindsey.
Finally, out of 5 what would you rate us?
5
John Key
Mon 13th Nov 2017
I looked on the internet for a fire hydrant marker sign.
Your site provided detailed information on what to do. The ordering process was easy and the sign came very quickly. All round a great service, 5/5.
David Edwards
Fri 1st Sep 2017
1. What made you choose to buy these products from SSP? The variety, getting all the signs in one place
2. What did you think of the service? Rapid as always
3. What did you think of the product? Superior quality, not like cheaper alternatives we have had in the past
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Product was used to signpost a new events carpark on our site
5. Out of 5 (with 5 being great) how would you rate us? 5 star rating
Sue Jarvis
Fri 30th Jun 2017
1. What made you choose to buy these products from SSP?
2. What did you think of the service? We have been very happy with the service you have provided.
3. What did you think of the product? We ordered from you initially because the price of your product was much cheaper than our usual supplier.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) We use the slips in school to record injuries.
5. Out of 5 (with 5 being great) how would you rate us? Product is as expected and as it was received promptly, we would give you a 5/5.
Diane Shaw
Tue 13th Jun 2017
1. What made you choose to buy these products from SSP? Internet search
2. What did you think of the service? Excellent
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Fire Hydrant sign
5. Out of 5 (with 5 being great) how would you rate us? 5
Carmen Baker
Tue 23rd May 2017
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? very good
3. What did you think of the product? fitted requirements
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) remedial work on hydrants
5. Out of 5 (with 5 being great) how would you rate us? 5
Julie Belton
Fri 19th May 2017
1. What made you choose to buy these products from SSP? Cheaper than other suppliers.
2. What did you think of the service? Very good service, quick postage
3. What did you think of the product? Pleased with product and a good way of recording accidents.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) To record pupil’s minor injuries during the school day
5. Out of 5 (with 5 being great) how would you rate us? 5
Gary Duffy
Mon 10th Apr 2017
Found your site online, excellent service and found what I was looking for
Jeremy Stephens
Fri 24th Feb 2017
Why SSP? There was limited availability elsewhere for a similar price. Your website and customer service were also attractive. The prominent notices for secure card transactions showed that you understand how to manage sensitive data.
Service? The service was excellent, except for issues with processing card details on the site. I attempted this with both Mozilla Firefox and Microsoft Edge.
Product? The product is as described, and was delivered safely and speedily.
Rating? 5
Steve Brown
Thu 17th Nov 2016
1. What made you choose to buy these products from SSP? Price and easy to do business with
2. What did you think of the service? First class – quick and easy to communicate with
3. What did you think of the product? Exactly as described
4. Out of 5 (with 5 being great) how would you rate us? 5
Peter Lamacraft
Fri 3rd Jun 2016
1. What made you choose to buy these products from SSP? Google search
2. What did you think of the service? Excellent service delivered on time
3. What did you think of the product? Good product exactly as described on your web site
4. Out of 5 (with 5 being great) how would you rate us? Rate you as a (5)
5. Overall, how do you feel we could improve as a business? Nothing, you have a good website that clearly describes the products and prices, delivery was tracked and on time
Duncan Wilson
Fri 26th Feb 2016
1.What made you choose to buy these products from SSP? These were cheaper than other sites seen
2. What did you think of the service? Great, quick and helpful
3. What did you think of the product? Stop signs are heavy and would have benefited with the surrounding in Aluminium, the notices for the road have not been inspected yet
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not spent enough time on your site to dissect this
5. Do you think that having the option to pay through PayPal would be useful? Not for me as our company does not hold a Paypal account
6. Out of 5 (with 5 being great) how would you rate us? 5
Dan Goodbarn
Mon 15th Feb 2016
1.What made you choose to buy these products from SSP? Repeat customer – used your product several times (originally found you on google)
2. What did you think of the service? Very good
3. What did you think of the product? Expensive but good quality
4. We are currently re-developing our website, what improvements (if any) would you like to see? Something a little more modern looking? otherwise it’s ok
5. Do you think that having the option to pay through PayPal would be useful? Not to us personally but may help with some people
6. Out of 5 (with 5 being great) how would you rate us? 4 out of 5 (5 out of 5 if a bit cheaper)
Darren Johnson
Thu 19th Nov 2015
What did you think of the service? Very Good
What did you think of the product? Very Good, but have fitted these items before.
Was the website easy enough to use? Yes.
Out of 5 (with 5 being great) how would you rate us? 4.5
Dave Morgan
Mon 18th May 2015
We would have no hesitation in recommending your company and services.
1. Service: Fast efficient and knowledgeable.
2. Good quality products.
3. Easy to use web site on the whole.
4. 4.9/5.
Treena Armer
Fri 23rd Jan 2015
1. What did you think of the service? VERY GOOD
2. What did you think of the product? VERY GOOD
3. Was the website easy enough to use? YES
4. Out of 5 (with 5 being great) how would you rate us? 5
Evelyn Reeve
Thu 22nd Jan 2015
Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now. We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5
Andrew Potter
Fri 16th Jan 2015
Service was excellent, goods arrived next day , exactly as described and sensibly priced. Website quite easy to follow.
Would use you again for similar items.
Marks out of 5 =5
sara cave
Mon 6th Oct 2014
Easy website to navigate. Product as described and fast delivery. 5 out of 5.