Rhian B
Tue 10th Sep 2019
1.What made you choose to buy these products from SSP? All other confidential visitors books were just the paper book. Yours had a much more professional finish with the hardback cover which is what we were after.
2.What did you think of the product? Fantastic quality and looks great on our reception table. Exactly what we were looking for.
3.What did we get right? Speedy delivery, great product.
4.What could we improve? Nothing, very pleased customer.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Sorry didn't deal with anyone specific.
Finally, out of 5 what would you rate us? 5
Dawn L
Fri 10th May 2019
I decided to purchase the recent products from SSP after researching GDPR visitors books, I ordered both online and over the phone and I can advise both experiences were very good, simple and efficient.
I can confirm the he product I ordered has arrived and I that I am very pleased with the product, finally out of 5, I would rate you 4.5 – I never give 5 as all customer service experiences need to develop and evolve as times change but I can say SSP was excellent.
Jillian S
Mon 25th Feb 2019
1.What made you choose to buy these products from SSP? You were recommended by Bolton Hospice
2.What did you think of the product? We have yet to start using the visitors book as we are going to incorporate them into a forthcoming training session for our volunteer receptionists
3.What did we get right? Absolutely spot on! Initially, I rang your company and spoke to a member of staff who ensured a further member of staff emailed immediately.
4.What could we improve? I had made an earlier enquiry via your website (via email) but nobody came back to me – this was several weeks before my approach on 06.02.19 and at that time my enquiry was dealt with very efficiently.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Yes, Mike McNee was very prompt in his responses and in arranging delivery of the products the following day.
Finally, out of 5 what would you rate us? 5/5 on 06.02.19 but you need to ensure someone is dealing with the enquiries via your website.
Maria
Wed 6th Jun 2018
Product:
I saw the new style signing in book at a school I visited and liked it. I asked where they bought it and they gave me your details.
Service:
I phoned to enquire and the man that I spoke to was very helpful but I didn’t get his name.
Definitely 5 out of 5. Thank you!
Lisa S.
Mon 4th Jun 2018
1.What made you choose to buy these products from SSP? – seemed to suit our needs the most
2.What did you think of the product? – no concerns
3.What did we get right? No issues ordered through the internet and delivered as required
4.What could we improve? No issues
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? No direct contact
Finally, out of 5 what would you rate us? 5
School A.
Fri 18th May 2018
Order was great thanks, we ordered from you as you had the exact GDPR compliant product that we needed.
Quick delivery 5/5 overall.
Suzie L.
Tue 8th May 2018
It was high up on Google
Price was reasonable
Service great
Brenda Steele
Fri 22nd Sep 2017
1. What made you choose to buy these products from SSP? You were the supply we found when doing a search
2. What did you think of the service? excellent
3. What did you think of the product? It functions as required
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) we are a business centre and have a lot of visitors so need to comply with Data protection etc
5. Out of 5 (with 5 being great) how would you rate us? 5
Lindsey Mcgregor
Thu 27th Jul 2017
1. What made you choose to buy these products from SSP? I needed something I couldn’t find on the current market elsewhere.
2. What did you think of the service? Great service, couldn’t do enough to help. Every issue I encountered with product I needed they provided a solution.
3. What did you think of the product? Professionally made, bespoke detail such as company logos and information and most importantly fit for purpose. SSP offered a solution to a problem that other companies could not provide.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) I wanted a product that looked professional with bespoke company information but that provided a practical secure solution without creating more work. One of the more generic sign in books would not have worked for us. If we had used the carbon copy pass books this would have created duplication and may have led to our visitors becoming confused or not competing the correct process to comply with our company H&S and fire compliance.
5. Out of 5 (with 5 being great) how would you rate us? Absolutely 5 out of 5, Gywn at SSP couldn’t have been more helpful. I was kept up to date with emails to tell me when I could expect to receive items and a follow up to ensure I was happy with the product. Gwyn went the extra mile as a customer is great to have someone take ownership and really deliver. Thanks to all at SSP.
Is this blacked-out signing-in book compliant with the GDPR?
As of the 25th May 2018, the UK’s Data Protection Act will be replaced by the General Data Protection Regulation (GDPR). This new piece of legislation increases the level of responsibility workplaces have in managing and storing data compliantly. Critically, in the case of visitor records, this means other visitors or staff should not be able to see who has signed in previously.
With this unique sign-in book the top sheet has blacked-out panels, where the names of the visitor, the visitor’s company (if applicable) and the person they are visiting is completely obscured. Each blacked out sheet is sealed to the under-sheet, where a full list of unobscured names is shown. This list of names should only be seen by the responsible person in the event of a security breach or should the building be evacuated.
Like many processes under the GDPR, this product complies if it is used correctly. Critically we would advise that the book will need to be continually supervised to ensure it is not taken or the blacked out top sheet removed. The book should never be left unattended for any length of time.