Graham Hipkins
Mon 19th Feb 2024
4. Would you recommend us?
Range of products, excellent. Helpful and knowledgable customer service. Delivery by DPD pathetic.
John Pike
Mon 5th Feb 2024
4. Would you recommend us?
Best of all was the customer service over the telephone , answered promptly and dealt with my query fully and with courtesy
Andrew Antrobus
Mon 20th Nov 2023
4. Would you recommend us?
No issues whatsoever quick & efficient service, we would definitely recommend your Company to others
Andrew Bolton
Thu 29th Jun 2023
4. Would you recommend us?
Paul Botting
Sat 28th Jan 2023
4. Would you recommend us?
One star for delivery because there was no option other than expensive courier delivery which I didnt need.
anthony townsend
Sat 16th Jul 2022
4. Would you recommend us?
Kate Alexander
Wed 1st Jun 2022
4. Would you recommend us?
gerry crawford
Fri 1st Apr 2022
4. Would you recommend us?
very happy with the product i purchased and the delivery
Gerry crawford
Fri 18th Feb 2022
4. Would you recommend us?
Henry
Fri 10th Dec 2021
4. Would you recommend us?
Great service quick response
Darren N
Thu 6th May 2021
Thanks for the amazing service.....everything arrived this morning and is perfect, just what we were looking for.
Thank you
Kenneth V
Wed 24th Feb 2021
I chose the product as a result of searching the web. I liked the idea and the look of the guard and was NOT disappointed with the items when they arrived. They are very well made and finished well with a protective coating. The delivery was prompt within 24 hrs.
Darren A
Tue 9th Jun 2020
I hope you are well
I’m very happy with the service provided and will be more than happy to continue using the services of SSP Direct Ltd
Denise C
Fri 20th Dec 2019
1.What made you choose to buy these products from SSP? Kinmar Removable Security Nuts With Tool BZP M10 (100 pack)
2.What did you think of the product? Haven’t used yet.
3.What did we get right? Provided what I asked for/ordered.
4.What could we improve? Nothing as I’m happy with the service.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The person that took my order was helpful and polite but sorry I didn’t catch his name.
Finally, out of 5 what would you rate us? 5
Darren D
Wed 18th Dec 2019
Peter in sales was very helpful , the product is well priced and delivery very fast , the sign are good but have found that the frames rust quite quickly through the coat of paint that it has even in the store and one of the weld on the frame has come apart so a better care in manufacturing needs to be taken and some edges are sharp , and not sure if galvanising would be an option over painting we would have paid a bit more for galvanising as the signs are in the road sides at this time of your , I would rate SSP 4out 5 at present.
Alistair M
Tue 26th Nov 2019
Repeat order to replace damaged waterproof emergency exit break glass
Service delivery as promised
Derek M
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.
Ian G
Thu 24th Oct 2019
Thanks for getting in touch.
Yes, very pleased with your service and will certainly use you again.
Peter B
Tue 9th Jul 2019
We are a new customer, and are hoping that we will have many more orders to place with you and we will have a mutually rewarding long term relationship.
Our first order was delivered direct to our customer, and we are pleased with the experience so far. We have spoken to various people at SSP Direct and all have been very helpful. It is early to judge, but so far we are very happy, and hope it continues.
Bryan D
Fri 10th May 2019
1.What made you choose to buy these products from SSP?
Google search lead me to SSP Direct, the presentation on the website of the products made my happy to purchase.
2.What did you think of the product?
It was exactly what I expected, the quality was good, better than similar products from other suppliers.
3.What did we get right?
You treated our small order as if it was the most important order ever made.
4.What could we improve?
Hard to find room for improvement, we are very satisfied.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
All contact was done through the website, but whoever arranged the quick delivery
Finally, out of 5 what would you rate us? 5/5
Karen B
Tue 23rd Apr 2019
Your rating would be 4/5. We chose to use SSP for the price. Excellent delivery service and good communication.
Fraser W
Tue 2nd Apr 2019
1.What made you choose to buy these products from SSP? Organised and intuitive website and easy to navigate the products. Good selection of products
2.What did you think of the product? Excellent, just what I required
3.What did we get right? Well the incorrect order was sent out initially (10 pieces as opposed to 100 pieces) but following a phone call the remainder was dispatched quickly
4.What could we improve? Ensure the orders are correct in the first place.
Finally, out of 5 what would you rate us? 3.5
Daniel B
Mon 28th Jan 2019
1.What made you choose to buy these products from SSP?
you had the product I was looking for and most competitive with regards to price.
2.What did you think of the product?
not myself installing it, but it was just a steel sign post.
3.What did we get right?
1 item (the cap) was missing from the order when delivered, had to chase and was re sent for the next day. This was resolved quickly.
4.What could we improve?
Checking all goods are picked before delivering – to prevent issue I had explained above.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting?
Finally, out of 5 what would you rate us? 4
Mike N.
Thu 12th Jul 2018
1.What made you choose to buy these products from SSP? I could buy in small quantities other sites that I looked at only sold in larger pack sizes.
2.What did you think of the product? The product was good, perhaps not as secure as a wave nut that I was looking for but they are expensive and these should make it difficult for the casual thief.
3.What did we get right? good web site, very clear to a first time buyer like me who would have forgotten about the special tool required to fit/remove the nuts. Quick dispatch.
4.What could we improve? I never did get an automated paid invoice email, maybe a bug in the system that needs sorting (no it's not in my spam folder).
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Didn't deal with anyone.
Finally, out of 5 what would you rate us? 4 because of the lack of a paid invoice.
I will be happy to shop with you again when the need arises.
SSP Direct: Thank you for your feedback. You invoice should have been generated automatically, apologies. We have forwarded you a copy now.
Nathan T.
Mon 11th Jun 2018
1.What made you choose to buy these products from SSP? - Recommendation
2.What did you think of the product? - Great
3.What did we get right? Service and delivery
4.What could we improve? Nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone!
Finally, out of 5 what would you rate us? - 5!
Marcus M.
Sun 20th May 2018
1.What made you choose to buy these products from SSP? I needed some security bolts and nuts for fixing new railings that would allow me remove the railings in the future if I needed it so shear hed nuts would not be useful. The kinmar and tuffnut offered that option.
2.What did you think of the product? Not used them yet but they look like they will do the job.
3.What did we get right? I had to change my order and your sales team were very helpful.
4.What could we improve? Nothing obvious
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Did not catch any names.
Finally, out of 5 what would you rate us? 5
Ruth
Tue 17th Apr 2018
1.What made you choose to buy these products from SSP? Only place I found what I needed
2.What did you think of the product? Excellent
3.What did we get right? Yes
4.What could we improve? Nothing for this order.
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? The man on the phone was very helpful but I can’t remember his name - sorry.
Finally, out of 5 what would you rate us? 5
Brian
Mon 22nd Jan 2018
Product:
1.What made you choose to buy these products from SSP? wide choice of sizes
2.What did you think of the product? fit for purpose
Service:
3.What did we get right? fast service
4.What could we improve? n/a
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? n/a
Jonathan Stedman
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? - Good range - easy to use website
2. What did you think of the service? - Good - but let down by Parcel force who are the worst courier in these parts.
3. What did you think of the product? - Very satisfied
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) - Vandal resistant wood shelters - see www.naturalshelter.com
5. Out of 5 (with 5 being great) how would you rate us? 5
Alison Willson
Fri 20th Oct 2017
1. What made you choose to buy these products from SSP? A field sales team member forwarded the link to me
2. What did you think of the service? Excellent – arrived faster than expected so I was able to send out to our field sales team quicker, which means that our live products will be secured onto their security brackets faster
3. What did you think of the product? Excellent
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) Security for our live products in stores
5. Out of 5 (with 5 being great) how would you rate us? 5
Catherine Beaumont
Fri 4th Nov 2016
1. What made you choose to buy these products from SSP? Requested by our engineers.
2. What did you think of the service? Excellent.
3. What did you think of the product? Engineers happy.
4. Out of 5 (with 5 being great) how would you rate us? 5
Richard Scott
Fri 29th Jul 2016
1. What made you choose to buy these products from SSP? We’ve bought from SSP before (a few times)
2. What did you think of the service? Service is excellent, and is why we’ll keep coming back.
3. What did you think of the product? Product is excellent.
4. Out of 5 (with 5 being great) how would you rate us? 5 (very few suppliers would receive this now)
5. Overall, how do you feel we could improve as a business? Couldn’t really improve, service excellent very helpful and polite when phoned.
Chris Lowe
Fri 3rd Jun 2016
I am a member of Friends of the Pepperpot Brighton and Friends of Queens Park Brighton.
We have an A1 interpretation board which is surface laminated to a 5mm hard plastic base and fixed with 10 x 1 1/2 " pin hex button head screws to an external wooden door on the building.
In an area which suffers some vandalism it has stayed untampered with for 5 years and is as good as new. I have just ordered some more pin hex screws for signage and interpretation boards in the park.
It is also enables a relatively low cost solution.
Richard Scott
Sat 30th Apr 2016
1.What made you choose to buy these products from SSP? Your website looks very professional and the wide range of products is why we’d chosen your company.
2. What did you think of the service? Service was excellent as was the manner of the salesman on the phone (very helpful).
3. What did you think of the product? Products are excellent.
4. We are currently re-developing our website, what improvements (if any) would you like to see? Not many improvements to be made, just keep it easy and uncomplicated to use.
5. Do you think that having the option to pay through PayPal would be useful? I would imagine it would, but as a company we try not to use pay pal.
6. Out of 5 (with 5 being great) how would you rate us? Definitely a 5.
Michael Morris
Fri 8th Apr 2016
I was very impressed with the product and all aspects of the service you offer. I have recommended your product to others flying camera drones professionally and hope and believe you will benefit from a need within our industry for warning signs informing the public when flights are underway. Many thanks
Richard Barnes
Thu 25th Feb 2016
Price of product was main reason for choosing you and I would definitely use again
keith murdoch
Thu 18th Feb 2016
5 out of 5. It was for a small private Close to protect a Lych Gate. It is up and doing its job. Thanks
Francis McDermott
Fri 12th Feb 2016
What made you choose to buy these products from SSP? Google search (previously bought from you)
What did you think of the service? Fine
What did you think of the product? good
We are currently re-developing our website, what improvements (if any) would you like to see? No thoughts
Do you think that having the option to pay through PayPal would be useful? Pay pal - yes please!
Out of 5 (with 5 being great) how would you rate us? 4/5
Lynn Hughes
Wed 23rd Dec 2015
1.What made you choose to buy these products from SSP? - previously have purchased from you
2. What did you think of the service? - excellent as usual
3. What did you think of the product? - good quality & reasonable price
4. Was the website easy enough to use? - I do get confused as to which item to order - too much information on one page
5. Out of 5 (with 5 being great) how would you rate us? 4
Rose Akem
Fri 4th Sep 2015
1.What made you choose to buy these products from SSP? Known supplier
2. What did you think of the service? Very prompt delivery (next day)
3. What did you think of the product? As expected
4. Was the website easy enough to use? Yes
5. Out of 5 (with 5 being great) how would you rate us? 4
Dave Morgan
Mon 18th May 2015
We would have no hesitation in recommending your company and services.
1. Service: Fast efficient and knowledgeable.
2. Good quality products.
3. Easy to use web site on the whole.
4. 4.9/5.
Graham Watson
Fri 1st May 2015
Excellent service, the order was immediately acknowledged by Jenny Butler and I received the goods less than 24 hours after I placed the order.
Good website which is easy to use.
The delivery charge was quite high at £6.65 plus VAT for 5 small driver inserts but this was OK this time as I wanted them asap, I can't remember if the SSP website offered an option to chose a cheaper but slower service.
For my requirements on this occasion where I wanted immediate delivery I rate SSP at 5 out of 5
Tim Jones
Thu 19th Mar 2015
Excellent service as usual, goods arrived today.
Harry Hodgson
Fri 13th Mar 2015
Great service, website is very easy to use and I would definitely use you again in the future
Peter Tapp
Tue 10th Feb 2015
1. What did you think of the service? Very Good
2. What did you think of the product? fine
3. Was the website easy enough to use? Yes
4. Out of 5 (with 5 being great) how would you rate us? 5
Evelyn Reeve
Thu 22nd Jan 2015
Service: Found the service 5 out of 5. Really good got the package within the time stated.
Product: The products are really good. My mother has dementia and lives at home. However she switches of gas central heating and moves the gas control to off. Has taken over a year to find products such as this. Would recommend you share your products with Social Services and Alzheimer's societies as none of these knew of these products. It has certainly given us peace of mind that my mum cannot switch off the heating now. We needed a locking device to go over power supply and plug socket however you did not have 1 single locking product that covered both. So we purchased a plug socket and the larger key lock. It was a tight fit and we needed to move the gas timer controls to fit both. It would have been better to get 1 cover. Something to consider with your supplier.
Website: Yes found it easy to use
Overall: 5 out of 5
Lynn Hughes
Thu 22nd Jan 2015
1. What did you think of the service? great as usual
2. What did you think of the product? good quality as expected
3. Was the website easy enough to use? i do sometimes struggle with finding what I want & then I need to call you
4. Out of 5 (with 5 being great) how would you rate us? a good 4+
Mike Ormond
Fri 9th Jan 2015
1. What did you think of the service?
Excellent
2. What did you think of the product?
Very good
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5
Keith Dickinson
Mon 18th Feb 2013
This is just a quick note to say an especial thank you to your sales person Danny McMahon who dealt with a query of mine that turned into an order on Friday 15th Feb. Although suffering from what sounded on the phone like a dreadful cold, he dealt with my enquiry with the utmost diligence and professionalism, even taking the time and trouble to check the item I required was in stock, before phoning me back to process my order. He informed me that I would receive an email confirmation within the hour, which I did, and even advised me on the delivery of the item, which again proved to be accurate.
People these days are very quick to complain and I wanted to redress that fact by offering a little praise where it's due.Please thank Danny again on my behalf for making my dealings with your company so pleasant and pain free.