Derek M
Thu 24th Oct 2019
1.What made you choose to buy these products from SSP? You had a good range of sizes available.
2.What did you think of the product? Very good quality.
3.What did we get right?Quick delivery.
4.What could we improve? Can't think of anything.
5.Is there anybody that you have dealt with that deserves a special mention in our team meeting? Everyone I spoke with was very helpful, sorry I can't remember any names.
Tony
Wed 4th Jul 2018
We have previously purchase from you and your service was excellent
The product is very good and as we purchased on line which was easy and convenient
So well done 5 out of 5
James Nelson
Tue 3rd Apr 2018
What made you choose to buy these products from SSP?
Found you through google search. The descriptions, knowledge base and detailed information to help finding the right type of security screws and tool was really helpful. I’m not sure how I would have found the right thing otherwise.
What did you think of the product?
Seemed like good quality.
What did we get right?
Again the detailed information was super helpful to get the right product. Most sites are really light on details, which is useless for someone like me who has limited knowledge and no-one to ask. Delivery was quick.
What could we improve?
Nothing specific comes to mind.
Is there anybody that you have dealt with that deserves a special mention in our team meeting?
I didn’t deal with a specific person.
Would an SSP App be useful to you?
I don’t think so.
Finally, out of 5 what would you rate us?
5
Robin Knott
Sun 6th Aug 2017
1. What made you choose to buy these products from SSP?
I wanted some “security fasteners” for a project. So I googled the term. Your website was one of several that came up. I was not familiar with these items, it provided information about the various products and was easy to use. It gave the costs clearly.
2. What did you think of the service?
Excellent
3. What did you think of the product?
Not used it yet. Will be doing so in next 2 weeks.
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better)
I bought the screws & bolts on behalf of Derby Mountain Rescue Team. I am building a security locker in the rear of one of our Land Rovers to hold the “Controlled drugs” we carry. I need fastenings that cannot be removed from the outside, or at least very difficult to do so.
5. Out of 5 (with 5 being great) how would you rate us?
4.9 (well no one is “Perfect”)
Iain McNeill
Fri 19th May 2017
1. What made you choose to buy these products from SSP? google
2. What did you think of the service? ok i would rather not be asked to sign for such a small item
3. What did you think of the product? good
4. If it’s not a stupid question, what did you use this product for? (sorry, we just want to understand the needs of our customers better) the security screw inside a keysafe to allow change of code
5. Out of 5 (with 5 being great) how would you rate us? 4
Peter O'Donnell
Fri 17th Feb 2017
1. What made you choose to buy these products from SSP? We have used your services before and generally know that you hold good stocks of screws
2. What did you think of the service? Excellent
3. What did you think of the product? Very good
4. Out of 5 (with 5 being great) how would you rate us? 4.5 (nobody is perfect.)
David Milnes
Wed 10th Aug 2016
I went searching for security screws because we had a number plate stolen from one of our cars, on the drive outside our house. This was the first time we had suffered this misfortune in nearly 50 years of driving and owning cars. I knew that one could buy screws that either could not be removed at all once fixed, or could be removed, with a suitable adapter.
Of the web-sites I looked at, SSP appeared to offer the most professional-looking products, and although a not insubstantial delivery charge was due, it was for next day delivery by courier. The combination of the two factors - good quality products and fast delivery - was what persuaded me to place my order. More than that, telephone support was also very helpful.
David McDowell
Thu 5th May 2016
1.What made you choose to buy these products from SSP?
I WAS PARTICULARLY IMPRESSED BY GWYN'S VIDEO IN WHICH HE EXPLAINED ALL THE DIFFERENT TYPES OF SECURITY SCREWS. AS A FIRST-TIME USER OF SECURITY SCREWS THIS WAS EXTREMELY HELPFUL.
2. What did you think of the service?
I FOUND THE SERVICE TO BE OF A VERY HIGH STANDARD. I REALLY LIKE THAT I WAS GIVEN EMAIL NOTIFICATION OF DELIVERY TAKING PLACE THE NEXT DAY.
IT WAS REFRESHING THAT DELIVERY ACTUALLY HAPPENED THE NEXT DAY. A PERFECT EXAMPLE OF HOW TO BUILD TRUST. TELL PEOPLE YOU ARE GOING TO DO SOMETHING AND THEM DO IT. I'M NOT TRYING TO GET THE DELIVERY GUY INTO TROUBLE BUT THE PACKAGE WAS PUT THROUGH THE LETTER BOX WITHOUT A REQUEST FOR SIGNATURE. I SUPPOSE THAT'S OKAY FOR A SMALL BOX OF A HUNDRED SCREWS. BUT SOME CUSTOMERS MIGHT LIKE THE OPPORTUNITY TO INSPECT THE CONTENTS OF A PACKAGE BEFORE SIGNING FOR IT TO ENSURE THEY'VE ACTUALLY BEEN SENT WHAT THEY PAID FOR.
3. What did you think of the product?
I WAS VERY SATISFIED WITH THE SCREWS. THE QUALITY OF THE STEEL AND MACHINING IS VERY HIGH.
4. We are currently re-developing our website, what improvements (if any) would you like to see?
I'D SUGGEST MAKING MUCH MORE EXTENSIVE USE OF GWYN "UP FRONT" AS THE "HUMAN FACE" OF SSP. MAKE PEOPLE FEEL THEY REALLY "KNOW" A REAL PERSON AT THE COMPANY.
SO, FOR EXAMPLE, THE FIRST THING A POTENTIAL CUSTOMER SEES ON LANDING ON YOUR SITE IS: "NEW TO SECURITY PRODUCTS? CLICK HERE".
THIS LINK SENDS THE POTENTIAL CUSTOMER TO A "BANK OF SHORT VIDEOS" BY GWYN "TO HELP YOU CHOOSE THE RIGHT PRODUCT". I KNOW YOU ALREADY HAVE A "CHOOSING THE RIGHT SECURITY SCREW" AND "SECURITY SCREWS BEGINNERS' GUIDE" LINKS, BUT THEY AREN'T ON THE HOME PAGE, NOT THE FIRST THING YOU SEE, AND ON THE SPECIFIC PRODUCT PAGES THEY ARE EASILY OVERLOOKED AMONGST THE SCORES OF LINKS FOR DIFFERENT PRODUCT VERSIONS. SO, IT IS REALLY A MATTER OF EMPHASIS, MAKING SURE THE CUSTOMER IS CLEARLY SIGNPOSTED ALONG A PATH THAT MAKES THEM FEEL CONFIDENT THEY WILL BE HELPED THROUGH THE BUYING PROCESS IN A SIMPLE AND EASY FASHION. FOR PEOPLE MAKING THEIR FIRST FORAY INTO SECURITY PRODUCTS I THINK THIS MIGHT WORK BETTER THAN A BEWILDERING (AND POSSIBLY QUITE
INTIMIDATING) MENU OF PRODUCTS.
FROM A BUSINESS PERSPECTIVE SUCH VIDEOS COULD HELP CONVERT MORE FIRST-TIME BROWSERS TO BUYERS, AS WELL AS TEMPTING EXISTING BUYERS TO TRY OTHER PRODUCTS IN THE RANGE. WORTH A TRY ANYWAY!
5. Do you think that having the option to pay through PayPal would be useful?
IT'S ALWAYS BETTER TO GIVE CUSTOMERS AS MANY WAYS TO PAY AS POSSIBLE, BUT PAYPAL DOES TAKES A BIG CUT FOR PROCESSING THE TRANSACTION. IT MAY STILL BE WORTHWHILE TO OFFER PAYMENT VIA PAYPAL IF THE MARGINS ON YOUR PRODUCTS ARE SUFFICIENTLY LARGE TO WITHSTAND THE TRANSACTION FEES.
6. Out of 5 (with 5 being great) how would you rate us?
ON THE BASIS OF THIS SINGLE TRANSACTION I WOULD GIVE YOU 4.5. I DON'T GIVE A 5 BECAUSE THEN YOU HAVE NO ROOM FOR IMPROVEMENT! IT IS ALWAYS POSSIBLE TO DO A LITTLE BIT BETTER IF YOU CONTINUALLY COME UP WITH NEW WAYS OF DOING THINGS.
Christine Hudson
Fri 15th Apr 2016
1.What made you choose to buy these products from SSP? – internet search engine – you provided what I wanted for a good price
2. What did you think of the service? - Excellent
3. What did you think of the product? – Excellent – will be ordering some more
4. We are currently re-developing our website, what improvements (if any) would you like to see? – Nothing comes to mind, there are far worse websites!
5. Do you think that having the option to pay through PayPal would be useful? – not for us
6. Out of 5 (with 5 being great) how would you rate us? 5
Kelly Frost
Thu 3rd Dec 2015
1.What made you choose to buy these products from SSP?
You had what I was looking for.
2. What did you think of the service?
Very good.
3. What did you think of the product?
Not used them yet but they look fine.
4. Was the website easy enough to use?
Yes
5. Out of 5 (with 5 being great) how would you rate us?
4
Mike Quinnell
Sun 11th Oct 2015
One comment: The ability to chat on-line with someone was what decided me to purchase from SSP. I couldn’t easily find what I was looking for (my fault, not your website), and the on-line chat function allowed me to find what I was looking for in a matter of 1-2 minutes, including technical advice to reassure me of the compatibility of the parts.
Having said all this, I haven’t opened the box of bits yet, so “so far so good” !
Martin Lamb
Sun 29th Mar 2015
Sorry it's taken so long in responding but the service and bits have been great and thank you.
Ian McBean
Fri 16th Jan 2015
Great service, will use again.
Mike Ormond
Fri 9th Jan 2015
1. What did you think of the service?
Excellent
2. What did you think of the product?
Very good
3. Was the website easy enough to use?
Yes
4. Out of 5 (with 5 being great) how would you rate us?
5
Steve Brown
Sat 22nd Nov 2014
Just to say thanks for your prompt attention to my order, package arrived safe and secure, started to use the security screws same day
website easy to use 5* any day of the week thanks again