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Excellent

1,829
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Recent reviews

Alastair C

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? Previous purchases and a willingness to design something specific for us
2.What did you think of the product? Very good

Service:
3.What did we get right? Everything!
4.What could we improve? Nothing!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? We have spoken to a few but all deserve our thanks.

Finally, out of 5 what would you rate us? 5

Greg S

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? We have used you before
2.What did you think of the product? Very good

Service:
3.What did we get right? No… the order was correct but the pickers only sent one visitor book instead of three. Also the new visitor badges were in two packs, 00001 – 2000 in both. We needed a continuous number form 0001 – 4000. Gwyn is sorting this for us.
4.What could we improve? Apart from above nothing
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? Gwyn has been very helpful and assisted me in getting the right products ordered. All problems handled well.

Helen R

Wed 3rd Oct 2018

Product:
1.What made you choose to buy these products from SSP? HR Urgent need and good variety of road signs available
2.What did you think of the product? HR Good, no complaints

Service:
3.What did we get right? HR Service excellent, prices competitive, after care excellent, will definitely use again!
4.What could we improve? HR Nothing, my experiences were all good!
5. Is there anybody that you have dealt with that deserves a special mention in our team meeting? HR Gwyn Ewens and Phil Best! Excellent communication, support and nothing too much trouble

Finally, out of 5 what would you rate us? 5+

Roddy Y

Wed 3rd Oct 2018

Hi Mark, As you predicted signs arrived today. Many thanks for an excellent service.

See all reviews

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Excellent
1,829 Customers have written a review

Over 15,000 Security, Safety & Sign Products available from stock

SSP Direct are well established and trusted suppliers to schools, hospitals, local authorities, private companies and domestic customers.  By putting the customer right at the heart of everything we do, we are proud to say that we have already sold to well over 45,000 happy customers.

Excellent
1,829 Customers have written a review

Although the origins of our business date back to 1999, SSP Direct as many know it today began to take shape in 2007. In this year, we took our first tentative steps into online selling.  Since that time, we have developed a range of 15,000 products, based around our two key areas of expertise - Security and Safety.

Security

In last decade SSP Direct has become a major player in the production of paper-based visitor books and tear out visitor pass systems. With a high number of repeat customers, our systems are designed to help people track visitors around their building without falling foul of the ever changing Data Protection laws.  We also give our customers the ability to personalise their own visitors passes in any way they wish.

Another cornerstone of SSP's offering is our range of protective covers and protective cages, which provide a great way of preventing damage to valuable safety and security equipment. This range includes fire alarm call point covers, CCTV cages, fluorescent light protective cages and AED cabinets.  We also offer thermostat covers to prevent tampering of heating/air conditioning controls.

SSP is also now recognised as the UK's leading provider of security screws online. Our range of Tamper proof screws include everything from Clutch head screws (One way screws) to 6 lobe pin torx screws (high torque anti tamper screws). In addition to tamper proof bolts, we also do security nuts, like Kinmar removable nuts, Kinmar permanent nuts and shear nuts

To complement the above range, we provide security screw tools, like security screwdriver bits (eg Pig nose tool) and our new Clutch head removal tool.

Finally, in the section of security, the business simply would not exist today if we had not started selling access control and keyless lock products back in 1999. Whilst our first product was the then market leading KeySOLVE system, we have since gone on to add numerous other products for both the casual DIYer/homeowener and components for use by trained, security professionals and electricians. These products include magnetic locks, keypad door entry systems, press to exit buttons and power supply units.

Safety

Right since the launch of our first website, safety signs has always been a major part of our offering. Our range of 7,000 signs covers everything from the standard signs like fire exit, CCTV signs, no parking signs and no ball games signs through to the less common wet paint signs, men at work signs and hazchem plates. We also have the facility to make custom made signs.

Building on from this, we have also developed an ever growing range of reflective road safety signs, offering both temporary road works signs through to TSRGD compliant, CE mark permanent road signs.

To help our customers ensure safety around their workplace, we have also developed a line of permits to work. Building on from this, where businesses need them, we can also produce personalised and bespoke self-duplicating permits.

One of the unique offerings of SSP is our exclusive range of foam impact protection products. Designed to offer both body and, in particular, head protection, these metre lengths of yellow and black hazard foam can also be used for wall protection, RSJ Protection, UBS protection and general bump protection.

We also have a range of anti-slip tape, to help safeguard people at home and work from slipping. As well as photoluminescent anti slip tape, we also stock conformable anti slip tapes to be used on checker-plates, anti slip mats and bolt down anti-slip stair nosing and plates used primarily for decking.

Our Values

Today, although 99% of what we do is promoted online, we remain the same bricks and mortar business we have always been - continuing to place the customer right at the heart of everything we do.

A few years ago, we were asked to write down our core values. What we really stand for. In many ways, the following is a set of rules by which we make decisions on a daily basis. It is also a set of guidelines we apply when we look to recruit a new member of our team. These values are as follows:

Honesty

Being honest and transparent with our customers. On the rare occasion that something goes wrong, our only course of action should always be to tell the truth. We should seek to say it how it is, without putting a more palatable spin on it. In the long run, this will gain the respect of our customers.

Urgency

If we are to continue to grow and enjoy repeat custom, every day we should try to excel. Whether it’s developing new products, chasing up lost parcels, emailing paperwork, paying our suppliers, refunding our customers, improving our website or anything else,  we should always strive to do it today, not tomorrow.

Empathetic

Every time we make a decision, we should ask ourselves – is that how we would like to be treated ourselves? Whether we are talking to our customers, suppliers, accountants, web designers, or whomever, the thought process should be the same.

Strive

Whilst we will always attempt to give the best possible service, we should never say we can do something we know we may fail in living up to. Moreover, if we get an opportunity to exceed expectations, we should grasp it with both hands. For example, if we get an order that is well after the promoted cut-off but the courier has been delayed, we should do everything in our power dispatch that product. If anything, we should look to under promise and over deliver; never the other way round!   

Generous

Go out of our way to give more. We are not a multinational employing thousands of people. We can make up our own rules. As owners and employers, we should do nice things that staff may not expect. Likewise, as a business, we should also go the extra mile in looking after customers and suppliers alike. If anything, we should give them more than they were expecting.

We should also give back. When business is good and money in available we should give to local causes and charities that we are passionate about.